Delivery FAQ's
Delivery FAQs
- How will receive my order?
We make use of The Courier Guy for all deliveries.
- Will it be delivered to my door or to the post office?
All our orders are delivered to your door. We do not ship to via the post office or to PO Box addresses.
- How long will it take for me to receive my parcel?
Orders placed before 01:00pm are sent out the same day from our premises for delivery the next day or day after (regional areas may take a day longer.
- How can I track my parcel?
Tracking details will be sent to you via email once your order has left our premises, you can then track your parcel on the relevant website or call the courier to find out the delivery status.
- What if i receive the incorrect parcel?
Please get in touch with us as soon as possible so we can contact the area manger and resolve the issue.
What if i receive an incorrect item or a broken package?
If you received an incorrect item or something which has broken during transit, please contact us within 24 hours of receiving your order so we can investigate further and resolve the issue as quickly as possible.
- I can't track my parcel via the tracking number?
Tracking details are only uploaded to the couriers website a few hours after the parcel is collected, please give it some time and try again at a later time. If you are still unable to track your parcel, then please get in contact with us so we can investigate the issue.
- What if i would like to collect an order?
If you are based in JHB and would like to collect an order, please use the collect option on checkout,
A full list of delivery fees and TCs are available on our website, please read through them if you are unsure on which delivery fee to choose.